Interpersonal Skills Full Course

Who Should Enrol

This course is intended for all employees that require an insight into interpersonal skills.

This will be useful for new employees and those entering the workplace for the fist time.

It will also assist with customer care, greeting visitors to a company and being respectful to co-workers

Course Design

Online Course

Course Content

The content of the course covers the following topics:

• Communication and EI
• Time Management
• Conflict Management
• Creative problem-solving
• Teamwork and code of ethics
• Meetings
• Diversity in the Workplace

Course Highlights

To equip all employees with the necessary skills to work effectively and productively with their co-workers, colleagues and customers.

Learning Outcomes

Upon the successful completion of the course, participants will be able to:

• Explain how communication works and overcome the barriers to good communication
• Understand emotional intelligence and how to apply it in the workplace
• Manage time effectively
• Identify and address situations that can cause conflict in the workplace
• Identify and create solutions to problems that occur in the work environment
• Implement the activities that will lead to a high standard of teamwork
• Describe the components of a code of ethics applicable to the workplace
• Plan and arrange successful meetings

Assessment

After completion of the knowledge section, the learner must successfully complete a multiple-choice questionnaire.

Certification

To obtain the certificate of completion, the learner must achieve a pass mark of 50% in the questionnaire.