COURSES

This course on basic numeracy will equip front shop assistants in pharmacies with knowledge about markups, discounts, VAT percentage and averages as well as other numeracy skills.

This course on basic selling skills will equip front shop assistants in pharmacies with knowledge about personal selling, the sales process as well as the AIDA sales concept.

This course is aimed at learners that need a basic introduction to the customer care, on how to improve sales in pharmacy and also how to make a successful display

The course includes topics such as social protocol and etiquette in pharmacy as well as cultural diversity and religious protocols.

This course is for any individual wishes to be involved in the administration function within any industry.

This course is aimed at pharmacists and pharmacy support personnel that need to handle stock in pharmacy.

This course provides information and skills to employees on how to effectively communicate and work with their co-workers, team members, superiors and customers in a work environment.

Aimed at learners that need a basic introduction to the pharmaceutical environment in SA, concepts and terms, legal obligations and well as those that need to have a basic overview of common diseases

To obtain the certificate of completion, the learner must achieve a pass mark of 50%.

Do you know what to do before the inspector comes to inspect your pharmacy?Do you know what your rights are while he is doing the inspection?

PDP - Module 1

PDP - Module 2

PDP - Module 3

PDP - Module 4

PDP - Module 5

PDP - Module 6

PDP - Module 7

PDP - Module 8

PDP - Module 9

PDP - Module 10

PDP - Module 11

PDP - Module 12

PDP - Module 13

PDP - Module 14

PDP - Module 15

PDP - Module 16

This module starts with a discussion on the anatomy and functions of the renal system including the urinary production and excretion

This module starts with a discussion on the hormonal regulation system. It continues to cover all the different glands in the human body under topics such as hormones secreted and their functions.

This module starts with an overview of the immune system, including innate and acquired immunity. It continues to cover the role of immunity in infectious diseases as well as immune system disorders.

This module starts with a discussion on the value of good nutrition and factors that influence food security.

PDP - Full Course

This module covers the history of quality and forms the basis of all terminology required as a basis to continue on to the rest of the modules in this series on Quality Management Systems

Quality management includes all activities and tasks needed to maintain a desired level of excellence, including quality planning, assurance, control and improvement.

This module discusses the difference between documents and records, processes, procedures and work records as well as document control.

This module covers the 14 principles and philosophies of Lean Management as well as the eight Lean wastes.

This module gives an overview of JIT, Kaizen and Six Sigma with attention being paid to the principles, implementation of these methodologies in a business as well as the pros and cons of each.

The phases of validation are covered including processes, analytical methods and temperature mapping.

This module covers both internal and external audits as well as the types of audits that are encountered in the work environment.

This module starts by covering the topics of medicines development, patient safety and medication incidents and errors.

After a general overview, this module covers the various stages of the project management process including the Project Management Body of Knowledge (PMBOK).

Differences and similarities between ethics and the law are covered, followed by problem-solving ethical dilemmas and answering real-life case study questions.

Demand planning and forecasting is followed by a description of the elements and benefits of supply chain management.

This module starts by discussing the values and principles of the Agile methodology. The Agile methodologies such as Scrum, Kanban, Lean, Crystal and DSDM are covered in detail.

This module discusses the basic principles of Good Manufacturing Practice (GMP) and their implementation in a facility

This course consists of 13 different modules that will assist a learner with gaining knowledge in the field of quality management.

This course will equip front shop assistants in pharmacies with knowledge and skills to enhance customer services and increase their sales potential for the business.

SPEL Programme

This course will equip front shop assistants in pharmacies with knowledge and skills to enhance customer services and increase their sales potential for the business.

This course will equip front shop assistants in pharmacies with knowledge and skills to enhance customer services and increase their sales potential for the business.

This course will update pharmacists on the latest statutory and legal requirements applicable to their practice as a pharmacist.

This course on the human body will equip front shop assistants in pharmacies with knowledge about cells, tissues and organs as well as the different organ systems in the body.

A pharmacy must be conducted under the continuous personal supervision of the Responsible Pharmacist (RP).

The tutor must be willing to teach, not only how to perform day-to-day tasks, but also how to become an independent, responsible pharmacist or pharmacist’s assistant.

This course will equip all facilitators, assessors and moderators with the necessary knowledge and skills to train and assess adult learners.