SPEL Programme - Namibia

This program aims to develop the skill sets required to be successful as support personnel in the pharmacy.  It includes different areas of expertise such as medical, commercial and interpersonal competencies.

The SPEL programme will set a standard of competence for support personnel in community pharmacies in Namibia, which will meet the business needs for excellent customer care and outstanding selling skills. It also covers the relevant commercial skills and product knowledge to improve the turnover of the pharmacy.

The ultimate goal is to make the customer feel welcome, solve his problems and provide in the majority of his needs.

The programme is divided in Knowledge Sectors covering different topics.

This course consists of modules that can be presented as single topics of interest to pharmacy support personnel. The modules are divided into three basic pillars of knowledge: Personal, Commercial and Medical. At present, the modules from the Commercial and Medical Knowledge Sectors are available.

The learner will have 6 weeks to complete every module. If not found Competent (C) after this time, then a re-registration fee will be applicable. The learner can choose to enrol for one module at a time or for a pillar of 5 or 6 modules.

After every module, the learners will be assessed by means of a multiple-choice questionnaire to be completed on the electronic portal.

Learners will have two chances to successfully complete the questionnaire. If the learner is still found Not Yet Competent (NYC), then a resubmission fee will be applicable.

To qualify for the certificate of completion per module or per Knowledge Sector, learners have to complete and pass the online course questionnaire.

N$ 300.00 per module

The learner may also enrol for a pillar of modules at N$ 1300.00

The Pharmaceutical Society of Namibia (PSN) Education Desk

Tel: (+264) 61 292 6303

E-mail: edudesk@psn.com.na