This course provides the learner with the knowledge and skills to enter into the administration field within a business.

The core component of the qualification offers the learner knowledge and skills in the management of records, comprehension of written and verbal texts, business writing, problem-solving, ethics, cultural awareness, self management and self development, project teamwork and business policies and procedures.

Who Should Enrol

This course is aimed at all persons that wish to enter the administration field within a business. It will provide the broad knowledge, skills and values needed in the administration field.

Qualifying learners could follow a career in secretarial and reception services, switchboard operations, financial or banking operations and personal/executive assistant services.

Course Design

Blended Content

Course Highlights

The qualification in administration, through its elective component, enables the learner to specialise in areas of administration such as reception, executive administration, financial literacy, relationship management, legal knowledge, communication, project administration and support, call centre administration and human resources.

Learning Outcomes

The Further Education and Training Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and non-commercial sectors. It provides the means for current workers to upgrade their skills and achieve a nationally recognised qualification. It should also assist new entrants to the industry with a quality education in administration of a world-class standard.


Questionnaire and portfolio


Services Seta


No CPD points


Learners have to successfully complete all assessments and be found competent in all unit standards.

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This course is for any individual wishes to be involved in the administration function within any industry.